For Softbank your tenant must be in Japan. Microsoft also has direct partnerships with Telstra for Australia and Softbank for Japan. Note your Office 365 tenant does not need to be homed in these countries, but the user must have their user country set appropriately.Īll countries globally are covered by Direct Routing Microsoft offers calling plans for users in 16 countries. What Countries are Microsoft Calling Plans available for? All service is provided directly from Microsoft via Office 365 with no additional PSTN carrier contract.
They bundle up a number of minutes and a phone number for users. Microsoft offers calling plans as a per-user licence. More details of Microsoft 365 Business Voice here.
User phone numbers and calling plans (2 options, direct from Microsoft or via a partner). 24×7 customer support, backed by Microsoft. Microsoft PSTN Dial-in audio conferencing for up to 250 people per meeting. Microsoft Teams cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues. Microsoft 365 Business Voice is an add on SKU to SMB (up to 300 users) Office 365 Plans that include all of the following in one licence: This blog explains the Microsoft Calling Plan option Microsoft 365 Business Voice Direct Routing – bringing your own Session Border Controller and Carrier connection, or having a third party carrier provide both as a service. A Microsoft provided Calling plan that includes your user phone number and a bundle of minutes. There are two ways to get a phone number and PSTN connectivity in Microsoft Teams PSTN is the Public Switched Telephony Network or the telephony network A Phone number and PSTN connectivity (line and minutes). The “Phone System” licence, which is available as an add-on licence or bundled in Office 365 E5 – This is the ability for the client to act as a phone. 
To get this functionality you need 2 things
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Microsoft Teams can be a real phone for users with a real phone number.
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